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REFUND POLICY

Last updated: June 18, 2025

Overview

SimplifyMyBranding.online provides digital services and deliverables, including logo design, motion graphics, CGI, video editing, and website design. This Refund Policy outlines our guidelines for refunds, exchanges, and customer satisfaction for these digital products and services

Refund Window

You may request a full refund within 7 days of your purchase, provided you have not yet received your final deliverables or started project work. If we have already begun work on your project, a partial or full refund may not be available, depending on the stage of completion.

Eligible Situations

  • Refunds may be considered if:

    • The service has not yet commenced.

    • The delivered product does not match the agreed brief or is defective.

    • There is a clear error on our part (e.g., incorrect file type, missing elements as specified).

How to Request a Refund

  • Contact Us:
    To request a refund, please email us at hello@simplifymybranding.online within the refund window. Include your order number and a brief explanation of your request.

  • Review Process:
    We will review your request and respond within 5 business days. If approved, your refund will be processed using the original payment method, unless otherwise agreed

Refund Processing

  • Timeline:
    Refunds are typically processed within 7–14 business days after approval, depending on your payment provider.

  • Refund Method:
    Refunds are issued to the original payment method used for the purchase.

  • Refund Fees:
    No additional fees are charged for refunds. However, third-party payment processing fees may not be refundable

Exceptions

  • Digital Products:
    Due to the nature of digital products, we cannot accept returns or exchanges once files have been delivered and downloaded.

  • Custom Work:
    For custom projects where substantial work has already been completed (e.g., after final approval or delivery of multiple revisions), refunds may not be available.

Disputes and Customer Support

If you are not satisfied with a delivered product, please contact us immediately at hello@simplifymybranding.online. We are committed to resolving any issues promptly and fairly

Policy Updates

We may update this Refund Policy from time to time. The latest version will always be available on our website. Please review it regularly for any changes

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