SHIPPING POLICY

Last updated: June 18, 2025

Overview

At SimplifyMyBranding.online, we primarily provide digital services and deliverables (such as logo files, design assets, and animation videos) electronically via secure download links or email. For any physical products (e.g., branded merchandise, printed materials), this Shipping Policy outlines our processing times, delivery methods, costs, and procedures.

Digital Services Delivery

Delivery Method: All digital products and design files are delivered electronically to the email address provided at checkout or via a secure download link in your client portal.
Processing Time: Digital orders are typically processed and delivered within 1–7 business days, depending on the service ordered and project requirements.
No Shipping Fees: There are no shipping charges for digital services and files.

Physical Products (If Applicable)

Processing Time: Orders for physical goods (e.g., printed business cards, branded merchandise) are processed within 2–5 business days after payment confirmation, excluding weekends and holidays. High-volume periods may require additional time.
Shipping Methods: We offer standard and expedited shipping options through trusted carriers (e.g., DHL, FedEx, UPS, local postal services). Options and costs are displayed at checkout.
Shipping Costs: Shipping fees are calculated based on destination, shipping method, and order size. Free shipping may be offered for qualifying orders and will be clearly indicated at checkout.
Delivery Times: Estimated delivery times will be provided during checkout. Delivery times may vary by location and carrier.
International Shipping: We ship worldwide. International customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Tracking

Digital Orders: You will receive a confirmation email with download instructions or a secure link as soon as your digital files are ready.
Physical Orders: Once shipped, you will receive a tracking number via email to monitor your shipment status on the carrier’s website.

Shipping Restrictions

We do not ship physical products to P.O. boxes, military addresses, or countries with shipping restrictions or embargoes.
Digital services are available globally, except where prohibited by law.

Lost, Damaged, or Delayed Shipments

Digital Orders: If you do not receive your digital files within the stated timeframe, please contact us at hello@simplifymybranding.online for prompt assistance.
Physical Orders: If your package is lost, delayed, or arrives damaged, notify us within 3 business days of the expected delivery date. We will work with our carriers to resolve the issue and, if necessary, send a replacement.

Returns and Refunds

For information about returns and refunds, please refer to our Refund Policy.

Policy Updates

We may update this Shipping Policy from time to time. The latest version will always be available on our website. Please review it regularly for any changes.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:

Email: hello@simplifymybranding.online